1. All of our beautiful jewelry is made to order. Although we might have some pieces in stock and can ship immediately when you order please note it might take uo to 2-3 weeks to ship your items. If this concerns you please let us know and we shall ship as soon as we can

2. All of our products are  shipped after having been quality controlled by a senior member of our staff. We want you to receive our beautiful hand made  items in absolutely perfect condition.

3. All products are packed in  bubble wrap or equivalent for safety and ,when multiple items, the stock (SKU) numbers are clearly indicated on the inside wrap. For wholesale orders of multiple quantities generally these are grouped into zip bags. and the whole shipment is bubble wrapped if necessary. The items are then put if a sturdy padded envelope or a sturdy box as required and in accordance with content..

4. When the shipping cost is  shown or FREE shipping is in effect,this is for Air Parcel Post (SAL)  and applies to a shipment destination  anywhere in the world.  Please note this method is erratic and can take anywhere from 1-6 weeks depending on where it is going.  All shipments will go by registered mail if under $125 in value or  insured mail if over $125 in value . Neither are normally  trackable online but  registered mail is trackable at destination.  Please note that the many years we have been in business we have never had a shipment go missing as the Thai Post Office is amongst the best in the world. Problems and late delivery have usually been on the other end. 

5. If in a hurry its better to use UPS. To ship ONE ITEM  anywhere in the world by online trackable UPS (United Parcel Service) Express Saver courier we charge a flat $45. Please us for a quote for larger quantities. This method takes about 2-5 days and comes right to your address.

6. We cannot be responsible for any customs or any other charges at destination 

7. Claims for non receipt for SAL items  must be commenced at customers end in customers local post office not before  8 weeks have elapsed since shipment . We will  forward on request  the post office receipt to assist in the claiim. Once you have made a claim with your local post office they will be in touch with the Thai Post Office  and we will will deal with it from that point with a reimbursement or replacement at our sole option.